1st Line Support Engineer

We have an exciting opportunity working for one of the Uks leading tele communications companies based in Stoke-on-Trent, they are a fast-growing technology company providing high quality business solutions tailored to individual customer requirements, ranging from Managed IT and Unified Communications, Connectivity and More!

In order to join our client, you must have previous 1st line support experience who specialize in communications and telephony.

This role has a fantastic work life balance working Monday to Friday 9.00am until 5.00pm and offer a hybrid/remote for the right candidate however you must live within a commutable distance as it will require occasional travel to their head office. The starting salary for this role is £25,000 depending on experience there is room for negotiation.

The Role:

  • You will be responsible for being the initial point of contact for telephone enquiries from clients, to log tickets and collect information surrounding issues.
  • Provide excellent customer service as you will be the voice of the company
  • Log tickets in the support system and escalate relevant issues when appropriate
  • Managing issues in appropriately in a timely and efficient manner
  • Being proactive in your approach to system alerts and general activities.


Required skills and experience:

  • Experience in a first line role, preferably for an MSP (Manager service provider) but not essential.
  • Knowledge of VOIP telephony – mainly 3CX is preferred.
  • Experience in O365/Microsoft and Windows
  • Understanding of general Wi-FI/Broadband faults.
  • Can do attitude
  • Multitask while ensuring quality of work is maintained
  • Work as a team and able to work your own case load



20 days holiday plus bank holidays

NEST pension Scheme

Hybrid/remote opportunity

Plus heaps more..

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