Customer Service Advisor / Collections

Are you a customer driven candidate that thrives in a fast-paced customer service environment and want to build a career where you will be trained and developed to achieve your potential?

We are looking for Customer Service Collections Advisors to join a market leading business in Stoke on Trent. You will work on an inbound and outbound dialler, responsible for delivering excellent service to customers who have missed payments and ensure that they are given the help they need to ensure their accounts are kept up to date.

We will offer excellent benefits including a employees bonus scheme, life assurance, casual dress code and a range of other employee perks. Fantastic training, Permanent roles, Progression and a competitive starting.


You will be working a Monday to Friday shift pattern with a Saturday morning on rota.

Week one: Monday – Friday 8.00am until 4.30pm

Week two: Monday – Friday 10.30am until 7.00pm

A starting salary of £23000 progressing to £23500 + a £500.00 earn why you learn bonus + an OTE of £2400.00 per annum plus heaps of benefits.

Responsibilities include:

  • Speaking with customers on inbound and outbound lines to discuss their arrears circumstances and missed payments
  • Ensuring the system is accurately updated after each call
  • Discussing debt resolutions and affordable options with customers and setting up payment plans and direct debits
  • Processing payments
  • Ensure the company bad debt policy is followed and reported accordingly
  • Delivering excellent service and supporting customers by showing empathy during difficult times
  • Achieve individual and team KPI’s
  • Liaise and communicate with the relevant departments regarding the customer’s journey

Skills required:

  • Proven experience working in a fast paced customer driven role
  • Work well under pressure and towards targets
  • Resilient and confident negotiating with customers regarding their payments
  • Strong written and verbal communications

Benefits & Rewards:

  • Earn why you learn £500 bonus paid after the first 3 months
  • Gym membership contribution of £20 per month
  • Our Rewards Platform providing shopping discounts and savings on eating out and entertainment
  • Paid time off to Volunteer at a charity of your choice – up to 2 days per year
  • Get discounted bus fayre with First Bus commuter club
  • Free onsite parking and a short walk from Stoke station
  • Pension scheme, career development and long service awards
  • Casual dress, regular social events and free tea and coffee plus much more

All successful applicants will undertake employment reference checks, a credit check and DBS check.

***Although we always aim to respond to every application, unfortunately, due to the high volume of CV’s received each day, this is not always possible. Therefore, if you haven’t heard from us within 5 working days of applying, please assume you have been unsuccessful on this occasion. ***


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