Sales Administrator / Coordinator

We are looking for an experienced Sales Administrator /Coordinator to join our client based in the heart of Stoke in Trent. This is an exciting opportunity to join a growing business and would suit an enthusiastic, passionate individual who is looking to build on their previous experience and take the next step in their career.

The successful candidate will have prior experience in customer service and account management and a proven track record in sales order processing and administration. You will be highly motivated with strong attention to detail, be able to work effectively in a fast-paced environment, have a confident approach to customers and strong IT skills to include advanced excel.

You will be required to work office hours Monday to Friday 8.30am until 5.00pm. A starting salary of £24,000 plus an excellent benefits package.

Role & Responsibilities:

  • Processing of orders.
  • Process orders from multiple accounts, ensuring accuracy and timeliness.
  • Allocate products to orders and coordinate with the warehouse for order fulfilment.
  • Request UPS shipments for orders as needed.
  • Generate and provide regular price and margin reports for order books.
  • Share these reports with the account managers to facilitate informed decision-making.
  • Review and manage shipping windows for orders, ensuring orders are shipped within specified timeframes.
  • Attempt to extend shipping windows when necessary, coordinating with relevant teams.
  • Address unpicked items promptly, coordinating with the warehouse to resolve any issues.
  • Manage backorders efficiently, communicating with customers and updating delivery dates as necessary.
  • Add deliver-on dates to orders and ensure they align with customer expectations.
  • Regularly review aged allocations and take appropriate actions to resolve discrepancies.
  • Monitor and rectify instances of short shipments.
  • Conduct general account maintenance to ensure data accuracy and cleanliness.


  • Previous experience in order processing and account management.
  • Proficiency in using order processing software and tools.
  • Excellent attention to detail and data accuracy.
  • Strong organizational and multitasking skills.
  • Effective communication and interpersonal skills.
  • Proficiency in Microsoft Office Suite (Excel, Word, Outlook).
  • Ability to work collaboratively within a team.
  • Problem-solving skills and the ability to think on your feet.
  • Self-motivated with a high level of initiative.
  • Willingness to adapt to a fast-paced and dynamic work environment.
  • Flexibility to occasionally work outside regular business hours to meet deadlines.


  • 25 days’ annual leave plus bank holidays
  • Free parking on all sites
  • Complimentary drinks
  • Canteen facilities which include vending machines supplying hot beverages
  • Mobile Sandwich Van
  • Staff discount on all our products
  • Employee Assistance Program
  • Refer a Friend Scheme
  • Training and development
  • Eye care allowance
  • Exclusive discounts on cinema, holidays, days out, eating out and much more
  • Long service incentives and rewards
  • Annual bonus scheme

* Although we always aim to respond to every application, unfortunately, due to the high volume of CV’s received each day, this is not always possible. Therefore, if you haven’t heard from us within 5 working days of applying, please assume you have been unsuccessful on this occasion.

 All successful applicants will undertake employment reference checks*

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