Customer Service / Customer Collections Advisor

£27,000 + Bonus up to £2,400 OTE
Full-Time | Permanent | Excellent Benefits & Career Development

Make Every Conversation Count

Are you a confident communicator who genuinely enjoys helping people?

Do you thrive on solving problems, building rapport and finding positive solutions — even when conversations can be challenging?

If you’re empathetic, resilient and looking for a role where your contribution really matters, this could be the opportunity for you.

We’re recruiting Customer Service / Customer Collections Advisors to join a friendly, supportive and high-performing team of specialists.

This isn’t simply a collections role. It’s about listening, understanding and helping customers move forward.

You’ll speak with customers who have overdue accounts, taking the time to understand their individual circumstances and working with them to find realistic, fair and sustainable solutions.

What You’ll Be Doing

Every conversation will be different, but your focus will always be on delivering an excellent customer experience.

You will:

• Speak with customers regarding overdue accounts in a professional and supportive manner
• Listen carefully to individual circumstances and identify appropriate solutions
• Handle sensitive and sometimes challenging conversations with empathy and confidence
• Process payments and clearly explain the next steps to customers
• Follow all customer verification and data protection procedures
• Work towards individual and team KPIs
• Maintain accurate customer information and records
• Liaise with internal departments to ensure a smooth customer journey
• Build positive relationships while achieving fair outcomes for both the customer and the business

What We’re Looking For

We’re looking for people who are naturally confident communicators and enjoy finding solutions.

You’ll ideally have:

• Previous experience in a fast-paced, customer-focused environment
• Strong verbal and written communication skills
• The confidence to manage sensitive or challenging conversations professionally
• A calm, empathetic and understanding approach
• Resilience and the motivation to achieve targets
• Strong problem-solving skills
• The ability to work independently while being a great team player
• Previous collections experience can be beneficial, but a strong customer service background and the right attitude are equally important.

Working Hours

You’ll work a rotating Monday-to-Friday shift pattern:

Week 1: 8:00am – 4:30pm
Week 2: 10:30am – 7:00pm

You’ll also work one Saturday per month, 9:00am – 1:00pm.

What’s In It For You?

We want people to feel valued for the work they do, which is why you’ll receive a fantastic package including:

• £27,000 basic salary
• Bonus of up to £2,400 OTE per year
• Up to 35 days’ annual leave including bank holidays
• £20 monthly contribution towards gym membership
• Company pension scheme
• Retail and lifestyle discounts through an employee rewards platform
• Employee Assistance Programme supporting your health and wellbeing
• Enhanced family leave policies
• Two paid volunteering days each year
• Cycle to Work scheme
• Additional leave
• Casual dress
• Company events
• Employee discounts
• Free on-site parking
• Complimentary tea and coffee
• Long-service awards
• Comprehensive induction and training
• Ongoing development and career progression opportunities

Ready for Your Next Career Move?

If you’re looking for more than just another customer service job and want to join a team where your conversations can make a genuine difference, we’d love to hear from you.

Apply today and take the next step in your customer service career!

Pre-Employment Checks

Successful applicants will be required to complete:

• Employment reference checks
• Credit check
• DBS check

Job Type: Full-time, Permanent
Work Location: In person

Xpert Recruitment Solutions Ltd is acting as an employment agency on behalf of our client. By applying for this vacancy, you agree to register with Xpert Recruitment Solutions Ltd and consent to us holding your personal details on file. Due to the high volume of applications, we will only contact candidates who have been shortlisted. We may also contact you regarding other suitable vacancies that match your experience and profile.